SILVER - Best Single Office Wales Lettings Agency

Founded in January 2009, The Living Room Letting Agency was praised by judges for its thorough property market appraisals, during which the agency advises landlord clients about any maintenance issues and redecoration required, to increase the speed that they can let the property and help maximise their rental income. This is particularly helpful in the student market in which this Swansea-based agency operates, as are robust systems and processes to ensure landlords and tenants alike are offered a comprehensive service, which The Living Room prides itself on. Personal touches for tenants include a chauffeur to transport them to view properties and downloadable forms relating to their tenancy. Daily morning meetings are held for staff to discuss all aspects of the business, with in-house training used to ensure they are kept up-to-speed with industry developments. The agency prides itself on its innovative approach to the market, which to date includes a HMO liaison service for landlord clients offering property inspections and contract management services to help prepare a property for HMO license issuance. A new cutting-edge website is helping the business successfully compete against established players.