SILVER - Best Small Wales Lettings Agency
Dawsons prides itself on its accuracy and enthusiasm, which it has worked hard to build since launching in Swansea in 1991. Judges praised the firm for its growth strategy over the last few years, and the excellence established within its five dedicated residential lettings offices, with the newest being its Swansea Marina hub. The panel also welcomed the hands-on approach to both landlords and tenants. Landlord services include quarterly inspections, annual rent reviews and approved tradesmen while tenants are provided with welcome packs and a direct dial number for the staff member dealing with their tenancy, with student tenants offered deals such as a free breakfast at a local cafe. Staff training is comprehensive, with all staff reviewed monthly to assess, praise and prepare for any requirements for their roles – a practice introduced at the beginning of the year. A dedicated accounts department with six experienced accountants ensures that rents are paid on time. But it is the unrivalled local knowledge, matched by a national market awareness, that makes this agency a silver winner in this category for this year. |
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