North London-based Daniel Ford & Co specialises in overseas landlords, giving it a niche edge in the highly-competitive lettings market. Judges praised the agency's highly compliant systems and processes, which are managed by a dedicated compliance professional – a role they believe clearly demonstrates the team's awareness of the increased responsibility of managing property for overseas clients. Customer service is clearly key to the agency, with response times for client and tenant queries swift and communication with both consistent. Regular staff training ensures the team is kept up-to-date with industry changes, so they can offer clients a comprehensive property management service, which clearly outshines a whole host of its competitors. Never one to rest on its laurels, Daniel Ford & Co is innovative in its approach to property management, offering a property acquisition service as part of its client proposition, as is a furniture department that caters for rental and personal usage.